CRM@SmartBit

QUICK

SIMPLE

EFFECTIVE

The CRM@SmartBit solution is directly linked to Pantheon ERP solution, which provides users with all the necessary data and activities associated with the partner. It combines information about partners themselves (contact persons), information from sales (sales opportunities, completed sales), support and service (post-sales activities, claims).

Sales/purchasing, price lists, sales opportunities, financial status, sales activities, support and service issues of our business partner are available in the CRM@SmartBit, according to granted authorisations.

An additional advantage is the already introduced Pantheon software solution. The introduction to CRM@SmartBit is simpler, as users are already familiar with Pantheon data, and they can access the information in a quick and easy way through CRM@SmartBit. The employees in different departments, whether sales, support or service, have all the information needed to address clients’ needs.

CRM@SmartBit is a solution that combines all processes from the first contact with the client, sales, after-sales activities to service and implementation.

Sales support

Sellers do not have to waste time searching for information. CRM@SmartBit provides a complete insight into customers: basic customer data, financial data, completed sales, opened and closed sales opportunities, performed customer activities and their habits …. Information that facilitates sales work and provides better result.

Post-sales activities

The information you acquire in the post-sale process is the key for achieving your goals. How was the customer satisfied with the product or service? Provide surveys and make sure you can communicate with the customer quickly and in a controlled way through the ticketing system, and carry out new marketing activities from the collected information.

Service/implementation

Do you have a great product, but lack in service or implementation? The solution is simple, register your claims in CRM@SmartBit and easily plan employees’ work. Sales have an insight into the work of the service / implementation. The system ensures everyone to have all the necessary information to provide the quality of service.

Project management

When sales require a project approach, it is important they hold a silver thread on the project. As project implementers are already included by the sales in the beginning phase of preparing the solution, they get a complete insight into the implementation of the project through the project management within CRM@SmartBit, timetables and other information tied to cost objects.